Frequently Asked Questions
Product
We absolutely do! Please send us an email with all the details.
We manufacture our pieces in 18kt gold and platinum.
99% of diamonds that we source for our clients are GIA certified. Not every diamond in the world is GIA certified, but any diamond can be. So if your perfect diamond happens to not be certified we can send it to GIA for a Grading Report.
We strive to do them a minimum of 2-3 times per year!
Unfortunately, we do not work on pieces made by other jewellers.
We don't have a blanket policy regarding setting stones provided by clients, it is really on a case by case basis. Please send us an email with the details and we'll get back to you once we have a little more information.
Antique means over 100yrs old. Vintage normally means at least 20yrs old.
No, at the moment there is no required minimum for custom pieces, but we will likely be implementing a minimum in the near future.
All of our jewels are made to order, therefore we don't have stock designs ready for purchase. The only finished pieces that we carry are antique and vintage pieces.
We don't have a showroom or inventory for you to browse through as we source all of our stones on a per order basis. All of our pieces are custom made. We find that sourcing upon request is the best way to find the perfect stone for our clients. We love to be able to scour the globe for your perfect stone instead of presenting you a few in-stock diamonds to chose from.
Yes. We can source both natural and lab grown diamonds.
We accept wire transfers, all major credit cards (+3.9%), Zelle (USA) and E-transfers (Canada).
This depends on the complexity of the design, but once your stone(s) are selected and your computer aided design (CAD) is confirmed, production time is normally between three to six weeks.
Shipping & Return Policy
Yes. For layaway purchases we require a 50% non-refundable deposit within three days of invoicing. This deposit takes your piece off the market and makes it yours. You have six months to pay the invoice in full. You can do so on your own schedule and there are no monthly minimum payments. Your piece will be shipped to you only once the invoice is paid in full. Your deposit cannot be transfered towards another piece. If the invoice is not settled after 6 month, the piece will be released from hold and available to other buyers. There is no additional cost in using our layaway service.
Our custom pieces are all handmade in Canada and the United States.
All pieces are final sale unless there is a manufacturing defect or unless they are deemed to have been misrepresented.
We ship worldwide!
If you have any additional questions, please email info@ritaandmargo.
Worldwide,
Insured Shipping
Complimentary insured shipping worldwide.
Secure Payment
Methods
Various payment methods, including all major credit cards.
One-on-One
Service
One point of contact throughout your entire jewellery journey.